World-Class Customer Support

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PatientCare EMS Solutions has been using many of the features provided by NBS to enhance our performance and maintain CAAS and CAMTS accreditations for several years. They listen to our “bright ideas” for improvement and adopt many in their evolving version releases. They are truly customer focused which is not something you get with every vendor. We know our customer support team by name, and we can count on them to be available when we need them.
Corporate VP of QualityPatientCare Logistics Solutions
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I would like to acknowledge the high level of customer service quality I receive each time I contact Ninth Brain Support. Every interaction has exceeded my expectations. They are lightning fast at responding to my questions or requests which allows me an increase in productivity and efficiency. It is apparent that they are passionate and take great pride in providing excellent customer service. I look forward to future interactions and collaboration.
Director of EducationGuardian Flight
“
The customer support team from NBS is amazing to work with. Their support staff fully understand their product. Their quick, professional help is second to none. Not only do they help with any technical issues that we may experience but they also ask for feedback to see what changes they can make to help us better suit their platform to our company. We are constantly seeing the feedback we give them being added when they release new updates.
Director of EducationHealthNet Aeromedical Services
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We have been using Ninth Brain since 2011 for our Learning Management System, Human Resources and credentialing needs and have found the platform to be versatile.   The Ninth Brain staff are wonderful to work with if there is a system issue.   I have found their technical support staff to be top notch and highly responsive to our needs.  I have recommended the Ninth Brain system to a number of different EMS and Fire agencies over the years and I stand by their product.
E-Learning Content Development and System AdminIndianapolis EMS
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Ninth Brain provides excellent customer support with quick and consistent response times. Shane and Derek are always friendly and willing to help troubleshoot items, streamline process, or arrange additional administrator training.
Clinical Education ManagerLife Flight Network
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The customer service team at Ninth Brain never fails to find the solutions to my problems, and always points me in the right direction when I am lost.  When we make suggestions, they listen closely and examine the request thoroughly. The team improves the suite regularly based on our feedback.
Director of Quality and ComplianceHospital Wing
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We have been NBS clients for years and the difference it has made in managing our paramedic service has been nothing short of impressive. And there is no question that NBS played an integral role in our ability to obtain our CAAS accreditation. NBS’s customer support has been second to none. Anytime we have a question on how to maximize the program, customer support is always ready with an effective solution. NBS always makes us feel like we are top priority.
Clinical CaptainTaney County Ambulance District
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We’ve trusted Ninth Brain for 20 years, and their commitment to customer service and innovation has never wavered. Our recent trial of their Scheduling Module tackled our complex scheduling and payroll needs head-on—proving once again that Ninth Brain puts customer success first. The results have already made a positive impact, and we couldn’t be more satisfied.
PresidentMercy Flight Western New York
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We began using NBS just before our CAMTS accreditation which drastically reduced our preparation time and survey time.  It has been a game-changer with tracking quality metrics, education records, and incident reporting! We love the functionality and flexibility and the customer service is excellent!
Clinical Operations ManagerUNC Health Care
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Ninth Brain is truly an all-encompassing one-stop shop of what you will need to take your agency to the next level. Not only is the software top notch, but the NBS staff are some of the highest-level professionals I have had the opportunity to work with.  From sales, tech support, to training you how to use the system their professionalism is always there. Being a part of the Ninth Brain family is one of the best decisions we made for our organization.
Director of Clinical Operations and TrainingAmbulnz
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Our firm is thrilled to have Ninth Brain on our team. We looked at many companies who could help support our clients and our choice of Ninth Brain was one of our best moves ever. The difference is in the personalized, responsive customer support. Our firm, and our clients, are able to get up and running, learn the platform, and fix issues as they arise quickly and easily. In this world, having a true relationship like this is the key to doing it better.
Co-OwnerKeavney and Streger LLC
“
Customer Support at Ninth Brain is the best of any company I have worked with.  They are quick to respond and have gone above and beyond in getting the issue corrected quickly.  I know if I need assistance I will not be waiting long for a resolution and it will be handled in a professional manner.
Training SupervisorMontgomery County 911
“
PatientCare EMS Solutions has been using many of the features provided by NBS to enhance our performance and maintain CAAS and CAMTS accreditations for several years. They listen to our “bright ideas” for improvement and adopt many in their evolving version releases. They are truly customer focused which is not something you get with every vendor. We know our customer support team by name, and we can count on them to be available when we need them.
Corporate VP of QualityPatientCare Logistics Solutions
“
I would like to acknowledge the high level of customer service quality I receive each time I contact Ninth Brain Support. Every interaction has exceeded my expectations. They are lightning fast at responding to my questions or requests which allows me an increase in productivity and efficiency. It is apparent that they are passionate and take great pride in providing excellent customer service. I look forward to future interactions and collaboration.
Director of EducationGuardian Flight
“
The customer support team from NBS is amazing to work with. Their support staff fully understand their product. Their quick, professional help is second to none. Not only do they help with any technical issues that we may experience but they also ask for feedback to see what changes they can make to help us better suit their platform to our company. We are constantly seeing the feedback we give them being added when they release new updates.
Director of EducationHealthNet Aeromedical Services
“
We have been using Ninth Brain since 2011 for our Learning Management System, Human Resources and credentialing needs and have found the platform to be versatile.   The Ninth Brain staff are wonderful to work with if there is a system issue.   I have found their technical support staff to be top notch and highly responsive to our needs.  I have recommended the Ninth Brain system to a number of different EMS and Fire agencies over the years and I stand by their product.
E-Learning Content Development and System AdminIndianapolis EMS
“
Ninth Brain provides excellent customer support with quick and consistent response times. Shane and Derek are always friendly and willing to help troubleshoot items, streamline process, or arrange additional administrator training.
Clinical Education ManagerLife Flight Network
“
The customer service team at Ninth Brain never fails to find the solutions to my problems, and always points me in the right direction when I am lost.  When we make suggestions, they listen closely and examine the request thoroughly. The team improves the suite regularly based on our feedback.
Director of Quality and ComplianceHospital Wing
“
We have been NBS clients for years and the difference it has made in managing our paramedic service has been nothing short of impressive. And there is no question that NBS played an integral role in our ability to obtain our CAAS accreditation. NBS’s customer support has been second to none. Anytime we have a question on how to maximize the program, customer support is always ready with an effective solution. NBS always makes us feel like we are top priority.
Clinical CaptainTaney County Ambulance District
“
We’ve trusted Ninth Brain for 20 years, and their commitment to customer service and innovation has never wavered. Our recent trial of their Scheduling Module tackled our complex scheduling and payroll needs head-on—proving once again that Ninth Brain puts customer success first. The results have already made a positive impact, and we couldn’t be more satisfied.
PresidentMercy Flight Western New York
“
We began using NBS just before our CAMTS accreditation which drastically reduced our preparation time and survey time.  It has been a game-changer with tracking quality metrics, education records, and incident reporting! We love the functionality and flexibility and the customer service is excellent!
Clinical Operations ManagerUNC Health Care
“
Ninth Brain is truly an all-encompassing one-stop shop of what you will need to take your agency to the next level. Not only is the software top notch, but the NBS staff are some of the highest-level professionals I have had the opportunity to work with.  From sales, tech support, to training you how to use the system their professionalism is always there. Being a part of the Ninth Brain family is one of the best decisions we made for our organization.
Director of Clinical Operations and TrainingAmbulnz
“
Our firm is thrilled to have Ninth Brain on our team. We looked at many companies who could help support our clients and our choice of Ninth Brain was one of our best moves ever. The difference is in the personalized, responsive customer support. Our firm, and our clients, are able to get up and running, learn the platform, and fix issues as they arise quickly and easily. In this world, having a true relationship like this is the key to doing it better.
Co-OwnerKeavney and Streger LLC
“
Customer Support at Ninth Brain is the best of any company I have worked with.  They are quick to respond and have gone above and beyond in getting the issue corrected quickly.  I know if I need assistance I will not be waiting long for a resolution and it will be handled in a professional manner.
Training SupervisorMontgomery County 911
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Ninth Brain has changed how we provide education within our organization.  Taking us to the digital era reducing the amount of time used to track and document competencies, required education and credentials.  Additionally, allowing our staff to create innovative ways to provide education through an online platform is exceptional.  The customer service through Ninth Brain is remarkable!  Thank you for all you do to support MedFlight!
Director of EducationMedFlight
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We appreciate the support and partnership of the Ninth Brain staff.  They are very responsive and open to pushing the boundaries of their system to meet our needs.  They have incorporated a number of our improvement ideas and we look forward to the new and innovative solutions with every update.
Deputy Director of OperationsSedgwick County EMS
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AeroCare utilizes NBS throughout our flight, medical, and dispatch departments.  It is our one-stop shop for all certification tracking, quality assurance, education, metrics, equipment maintenance logs, and more. During our implementation we were in constant contact with NBS to design the system to our needs. We are beyond satisfied with the personalized assistance from client support and would recommend NBS to any company looking to breathe a sigh of relief.
Chief Flight Medic / Clinical EducatorAerocare Medical Transport System Inc.

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