Introduction:

Performance management often feels like a balancing act—rewarding excellence while addressing areas for improvement. Ninth Brain’s Points Tracking system transforms this challenge into an opportunity, creating a transparent, fair, and motivating environment for EMS professionals.

Why Points Matter:

When people hear “points,” they often think of penalties. Ninth Brain flips that perception by using points as a tool for recognition and growth. Whether it’s celebrating perfect attendance or acknowledging acts of valor, points become a positive force for engagement.

How It Works:

  • Customizable Point Types: Define behaviors you want to reward or correct—attendance, continuing education, driving safety, and more.
  • Smart Reset Rules: Choose calendar-based, time-elapsed, or conditional resets to encourage long-term improvement.
  • Triggers That Work for You:
    • Auto triggers for system-based actions like late clock-ins or missed assignments.
    • Manual triggers for unique events such as patient commendations or complaints.

Keeping Everyone in the Loop:

Tiered alerts ensure employees and supervisors stay informed. Friendly reminders at early thresholds help prevent issues before they escalate, while policy-linked messages maintain clarity and consistency.

Beyond Compliance—Building Culture:

Points tracking isn’t just about corrective action. Agencies are using it to power recognition programs and even employee storefronts, where points can be redeemed for branded gear. It’s a creative way to boost morale and reinforce organizational values.

Data-Driven Decisions:

Detailed and summary reports provide actionable insights into trends and individual performance. Automated scheduling keeps leadership informed without extra effort.

Best Practices for Success:

  • Name point types clearly and review reset rules quarterly.
  • Train supervisors for consistent application.
  • Balance recognition with corrective measures.
  • Document thoroughly and run reports regularly.

The Bottom Line:

Ninth Brain’s Points Tracking system turns performance management into a proactive, positive experience. By blending accountability with appreciation, EMS organizations can foster a culture of excellence—one point at a time.